Returns policy:

We offer a refund on any new, unworn EmAble product returned with its original tags and packaging within 14 days of delivery. Once this 14-day period has passed, we are unable to offer a refund.

We reserve the right, at our sole discretion, to refuse returns of any merchandise that does not meet the above conditions.

To return an item, please contact our team at info@emable.co.uk, and we will advise you on the next steps.

Once the returned item has been received and inspected, a refund will be issued.

Shipping of Returns:

We are unable to take responsibility for shipping costs and lost packages. Please keep a record of your tracking number when shipping your return package.

 Shipping costs are non-refundable.

(These sent once the customer has contacted the team)

Returning product instructions:

1. Please package the item unworn with the original tags and labels attached. Any products damaged or with signs of wear may not be eligible for a refund.  

2. Please also include a note with your name and order number so that we can locate this return back to you.

What happens next?

1. Once your return has arrived with us it will be inspected by our team and processed.

2. Please allow up to 15 working days after it has arrived to us for your refund to be processed.

3. All refunds will be paid to the original payment method.

4. You'll receive an email from our team to confirm once this has happened.