Shipping policy

Once we’ve received your order, please allow up to three to five working days for it to be shipped. As soon as your purchase is on its way, we’ll send you a tracking link so you can follow your package every step of the journey to you.  

UK shipping

All standard deliveries are sent using a tracked service, so you’ll be kept updated every step of the way.

We’re also pleased to offer free UK delivery on all orders over £100.

International shipping

We’re delighted to offer international shipping. To ensure our pricing is as fair and accurate as possible, shipping rates are calculated specifically for your country and will be shown at checkout once your delivery address has been entered.

Please note that any customs or duty charges required by your country may need to be paid directly to the courier prior to delivery.

VAT and Duties

Due to recent changes following Brexit, orders shipped outside of the UK may be subject to customs and duty charges. These charges vary depending on the destination country, and the courier will contact you directly to confirm any payment required prior to delivery.

Tracking your order

Once your order has been shipped, we’ll email you a tracking link so you can easily follow its progress. If you experience any issues with your tracking details, our customer support team is always happy to help — please get in touch with us here.

Cancelling orders

We are still a small business and unfortunately are unable to cancel or make changes to any orders before it is shipped. If you need to return any items please contact our team here.

Still have questions? We’re always happy to help — feel free to get in touch with us here or at info@emable.co.uk